Talk To Technology Experts For Your Business Needs
Want to upgrade to a newer version of IBS software? Protelo’s business and software consultants can help.
The technology world is evolving rapidly, and there are no signs it’ll be slowing down any time soon. We understand that trying to sort through all the newest products and opportunities can be overwhelming. Where do you even start? Or maybe you already have a solid foundation, but you know you’d benefit from some augmentation. In addition to business process expertise, our experienced consultants here at Protelo have extensive knowledge of both legacy and new ERP technologies. They’re perfectly suited to help you take advantage of all the latest innovation without jeopardizing the stability of your current applications. From the early stages of research to implementation and everything in between, we’re here and eager to help. International Business Systems is an esteemed technology company that has created superior business management software for any industry. If your business needs more tools, a small upgrade, or a big integration, please feel free to send an email to our software consultants. We’d love to talk with your about various ERP software options for your thriving company.
Whether you’re implementing a new module, an upgrade, a new technology, or an entire ERP application, Protelo helps simplify and streamline the process. Understanding its critical nature, we’re here to ensure you a successful implementation.
New software implementations and upgrades can be confusing. You want to fully understand any possible new capabilities while retrofitting your previous customizations. Protelo can help with this process. For upgrades and beyond, here’s what we provide:
- Objective evaluation weighing the cost and benefit of the upgrade for your business.
- Full assessment of the implementation and retrofit costs.
- Evaluation of alternative approaches to integration options, retrofits, and new modifications.
- Streamlined processes with direct access to your consultant.
- Strongest business process AND technical expertise in the U.S. Protelo has over 300 combined years of experience working with IBS Enterprise and ASW. In fact, many advanced features in the IBS product were developed by individuals now on the Protelo team.
- Stability and consistency of team. Protelo has been able to attract and retain the top IBS talent worldwide.
- Honest customer concern. Protelo always puts your interest first. We don’t sell IBS software nor are we obligated to anything except delivering what’s in your best interest.
Curious about the untapped potential of your current software? Let us help you discover what could be. Our expert consultants are well renowned for their knowledge and skills in system optimization, but we believe our approach is what really sets us apart: the focus is always on your unique needs and enhancing your business processes. We specialize in providing guidance in best practices tailored to your industry and software.
Protelo offers an array of services to help you with best practices for your industry:
- Inventory Optimization – Reduce tied-up capital, increase sales, and boost customer service.
- PCI Compliance – Protect your customers’ sensitive data. Protect yourself.
- Sales Tax – Reduce audit risk with cloud-based sales tax services.
- Customer Relationship Management – Go beyond sales force automation with NetSuite.
Protelo consultants have extensive experience in the following process and applications areas:
- Content Management
- Payment – Credit Card / ACH
- PCI Compliance
- Sales Tax Rates / Collection
- Shipping Rates
- Sales Reporting
- Collaboration / EDI
- WMS – Warehouse Management
- TMS – Transportation TMS
- 3PL – Third Party Logistics
- Radio Frequency
- Forecasting & Replenishment
- Supply Chain Visibility
- Collaboration / EDI
- Service Management
- Accounts Payable
- EDI Invoices w/Auto PO Match
- Cleared Checks Automation
- Electronic Payment / Remittance
- Interfaces (PCard, Amex, Concur)
- Accounts Receivable
- Credit Card
- Direct Debit
- General Ledger
- Integration To Operations
- Financial Reporting
- Uploads From External Sources
- Sales Tax
- Regulatory Compliance
- Forms Generation
- Document Imaging
- Mobile Computing
- Rebates & Chargebacks
- User Interfaces
- Business Intelligence
As a team of advocates for our customers, we never forget what the term support actually means. We’re not here to make it difficult to get the help you need, but instead we want your experience with us to be as easy, fast, and refreshing as possible. We accomplish this in a variety of ways starting with our unmatched levels of knowledge and expertise.
We fully capitalize on our many years in the industry to cut down on missteps and mistakes. Our consultants get the job started out right using vast knowledge and decades of experience to minimize costly, up-front research. We specialize in turning complexity into simplicity in order to accelerate your projects, increase your productivity, and cut your costs. How? We’ve used our time in the software world to acquire thorough skill sets and to develop powerful industry best practices and techniques. We’re all about streamlining processes to get clients what they really need in the most efficient, cost-effective way possible.
On top of this, we make ourselves highly available to our customers. Instead of calling and talking to a low-level support person, our most experienced and relevant consultants are accessible and eager to help. We’re here as you need us, never locking you in to a contract without exit opportunities.
Get more value for your money.
We’re here for the following:
- Troubleshooting of application and business process issues
- Questions and answers regarding application functionality and/or business processes
- Work sessions to refine or re-engineer business processes
- Adjustments to existing system set-up and configuration
- Training (train the trainer or end-user training).
- Customization – requirements, design, development, testing, approval, and installation
- Integrations to other software solutions
- Bug fixes
- Go-live support
- Post-go-live support
- Job monitoring and system performance issues
- Power systems (including AS/400, iSeries, and System i) assistance
What sets us apart:
- Pay as you go.
- Gain direct access to experts.
- Enjoy quick responses from consultants.
- Get the right answer the first time.
- Benefit from best practices rather than mediocre solutions.
- Speak directly with your project manager to build understanding of your company’s intricacies.
- Experience high value at lower overall cost thanks to deep expertise.
Working with Protelo is working with more than 300 years of collective ASW / IBS Enterprise experience. We’re here not only to ease the pain you may be experiencing with your software, but to help you innovate and extend your investment for a competitive edge. Here are some specific examples of how we can help:
- Software Issues?
- Solve ASW / IBS ENTERPRISE / NetStore problems.
- Fix bugs in the system.
- Enable IBS Enterprise for IBM PowerHA SystemMirror and other high availability solutions.
- Need Higher Levels of Automation?
- Develop new features, functions, and systems.
- Technical skills – RPG, Java, Java Script, .Net, PHP, Integrator, EDI, and XTellus
- Integrate other systems to IBS.
- Website development and integration.
- Regulatory Concerns?
- PCI compliance – protect customers and avoid fines.
- Sales tax integration – get accurate collections and avoid penalties.
A growing, successful business must be agile and adaptable. Protelo is here to make this a reality for your company through expert-level customization. From conception and design to programming and final deployment, our team at Protelo is highly skilled in both the functional and technical aspects of creating new applications. We help you work with and bolster your system to ensure that it’s the powerhouse you need to remain flexible and stay ahead. By streamlining your processes through automation, you’re given the option to lighten up on staff to save money and increase overall efficiency. Our ultimate goal is to help you get the absolute most out of your system so your business can thrive.
From selection and integration to development and deployment, Protelo has experience working with a wide range of products. Protelo has development experience with the following products:
Customer Relationship Management (CRM)
Stand Alone Development
RPG, Java, PHP, .Net, Xtellus
Open-Souce Development & Integration
CyberSource, Paymentech, BluePay
Whether you’re responding to the demands of your trading partners or seeking to integrate internal systems, Protelo is here to help you meet your integration and collaboration needs. Protelo consultants are the most qualified to help you define a range of potential integration points, assess any economic benefits, and ultimately design, develop, and deploy a streamlined solution.
Integrated CRM — Leverage your ERP data with world-class customer relationship tools
Protelo has designed and developed the integration you need to unleash the power of NetSuite CRM’s sales and customer relationship tools for IBS Enterprise / ASW users. A complete 360º view of your customer along with NetSuite’s powerful tools equals guaranteed stellar service – from early-stage prospect to repeated sales.
Integration with your IBS system? No problem! Protelo’s experienced team has developed a high-performance, highly scalable, robust bi-directional integration engine that ensures consistency between your IBS Enterprise / ASW system and NetSuite’s cloud-based CRM. Built entirely in Java, the integration engine can be deployed on the platform/server of your choice. No customization of your IBS system required!
PCI Compliance — Protect both your customers’ sensitive data and yourself
Don’t expose yourself or your customers to unnecessary risk by neglecting PCI compliance. Protelo works with your team to identify gaps and corrective strategies in order to provide a complete solution and assist you in the PCI-compliance process. In short, the best strategy is don’t store it, don’t handle it. Protelo has partnered with CyberSource in order to provide you the strongest-possible support for your compliance needs.
Cloud-Based Sales Tax Integration — Reduce audit risk and never download tax rates again
Integrate the leading cloud-based sales tax solution with IBS Enterprise / ASW. Get real-time sales tax calculations based on up-to-date sales and use the most pertinent tax rules. No more downloads! Increased audit activity by taxing authorities demands that businesses prove their sales tax compliance through accurate calculations and reporting. The cloud tax solution simplifies compliance by including a transaction history search along with automated reporting and remittance to the appropriate tax authorities. Protelo is an authorized value-added reseller for Avalara AvaTax.
XTellus – Employ unparalleled integration for ultimate system communication
With Xtellus 360, rapidly build and run custom application integration solutions with speed, scalability, and availability. Connect your IBS Enterprise and other ERP / SCM / CRM with other systems – both on-site and remote. Fully Java-based, the integration possibilities are virtually limitless. Automate process integration and data transfer between systems running on diverse platforms, running different software, using various databases, and communicating with industry-standard protocols.
Integrated Web Content Management — Combine rich web content with fully integrated product data
Many businesses still run ecommerce websites with limited content and static price and availability information. Successful leaders have caught on to the fact that this approach is outdated and results in a negative impact on customer service. Modern businesses maintain their websites using effective content management systems (e.g. Joomla) providing rich, dynamic content to their audiences. But what about your ERP’s product data? Protelo has the expertise and experience to help you blend your CMS content with real-time product data from your IBS system. Your website visitors get more valuable content, and you get more business.
Data Integrity Audit — Identify issues and corrective action
You don’t know what you don’t know!
Are you confident you’re getting the most out of your system? Do you ever wonder if there are underlying issues that could be hindering the efficiency and growth of your business?
Or maybe you’re very confident that problems exist. You’re already experiencing unpredictable results, system errors, or slow performance. Maybe you find yourself living with unresolved data issues. Have you been wasting time and money chasing elusive symptoms?If any of this hits home, you could benefit from the Protelo Data Integrity Audit. Whether caused by operator errors, program disruptions or bugs, data imports, power interruptions, or hardware failures, the Data Integrity Audit was designed to get to the root of the issue. Our expansive experience with customers over the years has given us invaluable insight into common (and not-so-common) system problems and the best ways to resolve them. We combine our expertise with unique tools to help you identify specific problems and options for corrective action.
Automate those tedious, redundant tasks that occupy valuable man hours and cause unnecessary errors. Streamline your processes for ultimate efficiency. Protelo has the most qualified team to review your set-up and configuration and provide suggestions for optimal changes. Our vast knowledge and past experience with companies of all industries have allowed us to develop best practices that make the most of your IBS software. By enabling the unused or underused parts of your system, you’ll finally get what you’re paying for.
Inventory Optimization— Grow sales with less inventory
Immediately increase efficiency and productivity. Eliminate errors through automated setup based on your rules and preferences. With Protelo’s inventory optimization, you’ll experience noticeable reductions of inventory and increased fill rates in a matter of months, translating to greater customer satisfaction, increased sales and profits, and reduced tied-up capital.
The methodology includes: customized rules-driven order policies; automated routines to classify itemsand determine optimal replenishment levels; seasonality algorithms; dynamic profile controls; and manual override control.
In just two months, one of our customers unlocked over $1,000,000 of working capital, reducing inventory by 8% while increasing sales 3%. Over a longer period, another customer increased sales by 37% with only 6% more inventory.
NetSuite CRM: Leverage your ERP data with world-class customer relationship tools
Protelo and NetSuite have teamed up to offer unprecedented sales and customer relationship tools for IBS Enterprise / ASW users. Without a fully integrated suite, all you have is PROSPECT management. Together, NetSuite and Protelo offer true CUSTOMER relationship management (CRM) built on a feature-rich business transaction engine. A complete 360º view of your customer along with NetSuite’s powerful tools equals guaranteed stellar service – from early-stage prospect to repeated sales.
CyberSource: Protecting both you and your customers
Protelo and CyberSource team up to ensure you’re PCI compliant. Protect both your customers’ sensitive data and yourself. Not being PCI compliant exposes you and your customers to many risks. Together with CyberSource, Protelo provides a complete solution and works with your team to assist you in the PCI-compliance process by identifying gaps and corrective strategies. CyberSource is the natural choice for Internet Retailer 500 companies, Fortune 1000 companies, half the Dow Jones Industrial Companies, and most airline and traveling companies.
Avalara: Making sales tax less taxing
Sales tax is complicated. AvaTax makes it easy. AvaTax reduces audit risk with cloud-based sales tax services that make it simple to calculate rates, manage exemption certificates, file forms, and remit payments. Best of all, AvaTax provides seamless, transparent integration with over 100 existing ERP, accounting, ecommerce, and retail POS systems. Whether you’re selling online, starting a new business, or looking for help filing internationally, Avalara and Protelo work together to make the task of sales tax compliance easy and efficient.
Xtellus: Specialized integration and development for IBS Enterprise
Protelo works with Xtellus to create the ultimate communication solution for your business. Xtellus 360is the most powerful integration and monitoring product on the market. It integrates and gathers information and statistics from all parts of your infrastructure finding bottlenecks, generating reports, and foreseeing and diagnosing possible issues.
Qlik: Turn data into insight across all aspects of your business
Protelo has partnered up with Qlik to help you truly understand how your data are related. Qlik lets youcreate visualizations, dashboards, and apps that answer your company’s most important questions. Now you can see the whole story that lives within your data.
KNAPP AG: Optimizing businesses through innovation and development
KNAPP AG is a global market leader among suppliers of intralogistics complete solutions and automatedwarehouse systems. Operating internationally in the field of warehouse automation and logistics, this all-in-one solution provider offers customized intralogistics systems from development to planning to installalation. Customers from all over the world in sectors such as pharmaceuticals, fashion, retail, food, and industry rely on the experience and innovative power of KNAPP AG.
Heiler: Enterprise product information management solutions for retailers and distributors
Having difficulty managing and synchronizing data across platforms? Protelo has partnered with Heiler Software AG, a leading provider of enterprise product information management (PIM) and master data management (MDM) solutions, enabling retailers, distributors, and manufacturers to manage all of their product information across all channels and data sources. Heiler Software improves operational efficiency with deep data integration, data management, and data governance. It helps customers increase revenues and margins with higher quality product information.