Easy, Direct Access To The Experts
For Your Every Need

Out-of-the-box NetSuite need some adjustments? Don’t settle for a lousy patch job! Whether you’re looking for implementation, customization, optimization, or just simple answers to your questions, Protelo can help.

Our first-class consultants have both business-process expertise and extensive knowledge of NetSuite and legacy technologies. After taking the time to truly understand your business and your needs, they put their unmatched knowledge of best practices into action and develop a uniquely tailored plan of attack. Our goal is always to help your business and your NetSuite run their absolute best. Forget the hassle of climbing ladders…contact us for immediate, direct access to the experts.

As a unified business management suite, NetSuite has been the solution to the ecommerce, customer relationship management, and ERP selection process for over 30,000 organizations. From improved data integration and supply chain visibility solutions to warehouse management system benefits, NetSuite’s cloud platform provides newfound efficiency and insight into every facet of your business. Read the complete NetSuite Services guide, for the most comprehensive insight into NetSuite.

Featured Customers

Protelo is successful because of our customers and employees. Protelo is committed to putting the needs of customers above all else. While we provide NetSuite services and support, we are confident that it’s matched by top-notch customer service. Check out our client page for more featured customers.

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Need help with your NetSuite implementation? Looking to make more of what you already have? Protelo can help.

The technology world is evolving rapidly and there are no signs of its slowing down. We understand that trying to sort through all the newest products and opportunities can be overwhelming. Where do you even start? Or maybe you have a solid NetSuite foundation, but you know you’d benefit from some augmentation. Our first-class consultants here at Protelo have both business-process expertise and extensive knowledge of legacy and new technologies. They’re perfectly suited to help you take advantage of all the latest innovation without jeopardizing the stability of your current applications. From the early stages of research to implementation and everything in between, we’re here to help.

Whether you’re implementing a new NetSuite module, a new technology, or full-on NetSuite ERP/CRM software, Protelo helps simplify and streamline the process. Understanding its critical nature, we’re here to ensure you a successful implementation.

New software implementations and upgrades can be confusing. You want to fully understand any possible new capabilities while ensuring your previous customizations are still working. Protelo can help with this process. Here’s a sample of what we provide:

  • Evaluation of alternative approaches to integration options, retrofits, and new modifications.
  • Streamlined processes with direct access to your consultant.
  • Strongest business process AND technical expertise in the U.S.
  • Stability and consistency of team. Protelo has been able to attract and retain some of the top talent worldwide.
  • Honest customer concern. Protelo always puts you first. We aren’t obligated to anything except delivering what’s in your best.

Curious about the untapped potential of your current software? Let us help you discover what could be. Our expert consultants are well renowned for their knowledge and skills in system optimization, but we believe their approach is what really sets them apart: the focus is always on your unique needs and enhancing your business processes. We specialize in providing guidance in best practices tailored to
your industry and software.

Protelo offers an array of services to help you with best practices for your industry. Here’s a sample:

  • Streamlined order-to-cash processes
  • Guidance and direction for optimizing procure-to-pay process
  • Marrying sales processes with NetSuite’s CRM functionality
  • Techniques for managing campaigns, subscriptions, and responses to marketing activities
  • Understanding sales commissions
  • Improved flows related to case-management processes
  • Solutions for electronic payments

As a team of advocates for our customers, we never forget what the term support actually means. We’re not here to make it difficult to get the help you need, but instead we want your experience with us to be as easy, fast, and refreshing as possible. We accomplish this in a variety of ways starting with our unmatched levels of knowledge and expertise.

We fully capitalize on our many years in the industry to cut down on missteps and mistakes. Our consultants get the job started out right using vast knowledge and decades of experience to minimize costly, up-front research. We specialize in turning complexity into simplicity in order to accelerate your projects, increase your productivity, and cut your costs. How? We’ve used our time in the software world to acquire thorough skill sets and to develop powerful industry best practices and techniques. We’re all about streamlining processes to get clients what they really need in the most efficient, cost-effective way possible.

On top of this, we make ourselves highly available to our customers. Instead of calling and talking to alow-level support person, our most experienced and relevant consultants are accessible and eager to help. We’re here as you need us, never locking you in to a contract without exit opportunities.

We’re here for the following:

  • Troubleshooting of application and business process issues
  • Questions and answers regarding application functionality and/or business processes
  • Work sessions to refine or re-engineer business processes
  • Adjustments to existing system set-up and configuration
  • NetSuite administration assistance
  • Training (train the trainer or end-user training)
  • Customization – requirements, design, development, testing, approval, and installation
  • Integrations to other software solutions
  • Workarounds to bugs in the system
  • Go-live support
  • Post-go-live support

Working with Protelo is working with more than 300 years of collective ERP and CRM software experience. We’re here not only to ease the pain you may be experiencing with your software, but to help you innovate and extend your investment for a competitive edge. Here are some specific examples of how we can help:

    Software Issues?

  • Solve NetSuite application issues.
  • Enhance existing functionality through workflows and/or SuiteScripts.
    Need Higher Levels of Automation?

  • Develop new features, functions, and systems.
  • Technical skills – SuiteScript, SuiteFlow, SuiteTalk, SuiteCloud IDE, SuiteBuilder, SuiteBundler, SuiteAnalytics, Java, Java Script, .Net, PHP, EDI, RPG, HTML, CSS.
  • Integrate other systems with NetSuite.
  • Website development and integration.

A growing, successful business must be agile and adaptable. Protelo is here to make this a reality for your company through expert-level customization. From conception and design to programming and final deployment, our team at Protelo is highly skilled in both the functional and technical aspects of creating new applications. We help you work with and bolster your system to ensure that it’s the powerhouse you need to remain flexible and stay ahead. By streamlining your processes through automation, you’re given the option to lighten up on staff to save money and increase overall efficiency. Our ultimate goal is to help you get the absolute most out of your system so your business can thrive.

From selection and integration to development and deployment, Protelo has experience working with a
wide range of products. Protelo has development experience with the following products:


Cloud Solutions


Customer Relationship Management (CRM)

Stand-Alone Development
SuiteScript, SuiteFlow, SuiteTalk, SuiteCloud IDE, SuiteBuilder, SuiteBundler, SuiteAnalytics, Java, Java Script, .Net, PHP, EDI, RPG, HTML, CSS

Open-Source Development & Integrations
Joomla, TikiWiki

PCI Compliance

Protelo consultants have extensive experience in the following process and applications areas:


  • Ecommerce
  • Content Management
  • Payment – Credit Card / ACH
  • Security
  • Sales Tax Rates / Collection
  • Shipping Rates
  • Sales Reporting
  • Commissions
  • Collaboration / EDI
  • CRM
  • Activities (Tasks, Events, Phone Calls)
  • Contact Management
  • Case Management
    Cross Functional

  • Sales Tax
  • Regulatory Compliance
  • Form Generation
  • Document Imaging
  • Mobile Computing
  • Rebates & Chargebacks
  • User Interfaces
  • Business Intelligence


  • Accounts Payable
  • EDI Invoices w/Auto PO Match
  • Cleared Checks Automation
  • Electronic Payment / Remittance
  • Interfaces (PCard, Amex, Concur)
  • Accounts Receivable
  • Credit Card
  • Lockbox
  • Direct Debit
  • General Ledger
  • Integration To Operations
  • Financial Reporting
  • Uploads from External Sources

  • Wholesale Distribution
  • Manufacturing & Light Assembly
  • Logistics
  • WMS – Warehouse Management
  • TMS – Transportation TMS
  • 3PL – Third Party Logistics
  • Radio Frequency
  • Forecasting & Replenishment
  • Demand Plan
  • Supply Plan
  • Purchasing
  • Collaboration / EDI
  • Supply Chain Planning
  • Supply Chain Execution
  • Service Management
  • Professional Services
  • Projects
  • Time Tracking

You don’t know what you don’t know!

Are you confident you’re getting the most out of your system? Do you ever wonder if there are underlying issues that could be hindering the efficiency and growth of your business?

Or maybe you’re very confident that problems exist. You’re already experiencing unpredictable results, system errors, or slow performance. Maybe you find yourself living with unresolved data issues. Have you been wasting time and money chasing elusive symptoms?

If any of this hits home, you could benefit from Protelo’s NetSuite Health Check. Our expansive experience with customers over the years has given us invaluable insight into common (and not-so-common) system problems and the best ways to resolve them. We combine our expertise with unique tools to help you identify specific problems and options for corrective action.

The NetSuite Health Check provides you with an in-depth report of your custom workflows and/or scripts. Our team then provides ways to make your solution work faster and more efficiently. Here are some of the high level things we check:

Lists Review
Transaction Review

Automate those tedious, redundant tasks that occupy valuable man hours and cause unnecessary errors. Streamline your processes for ultimate efficiency. Protelo has the most qualified team to review your set-up and configuration and provide suggestions for optimal changes. Our vast knowledge and past experience with companies of all industries have allowed us to develop best practices that make the most of your NetSuite software. By enabling the unused or underused parts of your system, you’ll finally get what you’re paying for.

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Avalara: Making sales tax less taxing

Sales tax is complicated. AvaTax makes it easy. Avalara’s pre-built integration with NetSuite lets you streamline your workflow and manage sales tax end-to-end in a fraction of the time of your current process. No matter how you get tax information into NetSuite today, Avalara removes the effort and uncertainty of downloading rate tables or looking up rates across over 12,000 jurisdictions, researching product/service taxability across every state and more than 200 countries, and scrambling to file and remit taxes on time. When rules and rates change, your system is automatically updated in the cloud so your transactions are always accurate. Streamline your workflow with Avalara. Apply a single tax schedule to every customer. Save time by eliminating data entry, address verification, and a host of other manual tasks you currently perform by automating real-time calculations for every transaction.

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CyberSource: Protecting both you and your customers

Protelo and CyberSource team up to ensure you’re PCI compliant. Not being PCI compliant makes you, your customers, and their sensitive data vulnerable and can increase your company’s liability should fraud occur. Together with CyberSource, Protelo provides a complete solution and works with your team to assist you in the PCI-compliance process by identifying gaps and corrective strategies. CyberSource is the natural choice for Internet Retailer 500 companies, Fortune 1000 companies, half the Dow Jones Industrial Companies, and most airline and traveling companies. NetSuite and Cybersource together provide a completely PCI-compliant set of applications from your core ERP to external websites, channel partners, and marketplaces. Protelo brings to the table industry knowledge and best practices in implementing and customizing these applications and integrations to help provide the competitive edge you need and help you achieve confidence that you are protected from payment fraud.

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Riva: Server-side synchronization for CRM and email systems

Looking for a better way to sync NetSuite contacts, calendars, and tasks to Outlook, Gmail, Google Apps, IBM Notes and Domino, and GroupWise? Need to track emails against NetSuite contacts and accounts? Would you like to have offline and online access to NetSuite CRM data on iPad, iPhone, Android, BlackBerry, and Windows Phone mobile devices? Riva and Protelo can help.
Riva syncs NetSuite information directly to Exchange, Office 365, Gmail, Google Apps, IBM Notes and Domino, IBM SmartCloud Notes, IBM Verse, and Novell GroupWise. There are no client-side Outlook, Gmail, or IBM Notes plug-ins to install, configure, manage, or fix.
Use Riva to deliver seamless access to NetSuite contacts, calendars, tasks, opportunities, cases, custom objects, and more from all email applications and leading smartphones and tablets. Plus, use Riva to track emails automatically or manually, sync custom fields, and deliver other advanced sync features for NetSuite. Companies use Riva to improve NetSuite adoption, increase sales productivity, reduce manual data entry, and reduce flip-flopping between NetSuite and email applications.

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InsideView: Keeping your entire enterprise informed

Does your sales force really need more contact data? InsideView allows your sales and marketing departments to build prospect lists with one-click CRM synchronization. InsideView gets them inside by directly providing to their desktop or mobile device the most current insider sales intelligence, the most up-to-date contacts, real-time alerts to changes in management, contract awards, and business-critical events. InsideView warms introductions with the inside track on relationships between prospects, colleagues, previous employers, and existing customers. Say goodbye to cold calling!

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Xtellus: Specialized integration and development

Protelo works with Xtellus to create the ultimate communication solution for your business. Xtellus 360 is the most powerful integration and monitoring product on the market. It integrates and gathers information and statistics from all parts of your infrastructure finding bottlenecks, generating reports, and foreseeing and diagnosing possible issues.

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Celigo: Pre-built turnkey integrations…and still highly customizable

Celigo provides a complete set of solutions for all of your integration needs around NetSuite. It starts with the Celigo integrator.io, a modern integration Platform-as-a-Service (iPaaS) that allows you to implement any integration with NetSuite. Celigo also provides a comprehensive suite of SmartConnectors, prebuilt integrations that are ready to be installed. These SmartConnectors integrate the most commonly used cloud-based apps and business processes around NetSuite.

RFsmart Protelo Partner

RF-SMART: Pick, pack, and ship with one mobile solution

Immediately improve accuracy, productivity, and operational efficiency in the warehouse and on the shop floor with RF-SMART’s automated data collection (ADC) solutions. Because it’s a native NetSuite application, you benefit from the reliability, availability, and performance of NetSuite in a world-class mobile data collection solution without the hassle of taking on additional technologies. Utilize NetSuite’s advanced bins, bin management, or no bins at all…whatever works best for your unique operation. RF-SMART provides a growing array of functions to support the movement, management, manufacture, and fulfillment of inventory – in real time and across your entire business. Fill the gap between a simple RF system and an overly complex WMS with RF-SMART.

Want to learn more?

Let us know your business needs.
Request more information by contacting us online or by calling 916-235-8601.

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