Welcome to the team! We’re a hard-working group of software and business consulting professionals dedicated to using our experience, ingenuity, and integrity to push our clients towards their business goals. The collective experience of the Protelo team spans decades as well as a wide range of industries, business functions, technologies, and geographies. Browse our profiles to get to know the knowledgeable, talented individuals who may be in charge of your next project.
Christer Johansson founded Protelo in 2008 after nearly 20 years of experience in the software industry. He started his career as a hands-on technical consultant. Over time, his technical skills, business acumen, and leadership ability elevated him to an executive position of a leading global enterprise-class software company. Under Christer’s leadership, Protelo has been successful at building a team of highly skilled and experienced technology consultants.
Prior to starting Protelo, Christer worked for International Business Systems (IBS) where he served in several positions. His areas of expertise encompass extensive technical know-how, business application design and development, project and people management, business consulting, and more. He also has significant hands-on experience of leading and/or participating in enterprise software implementations. Christer is highly proficient with Java EE, HTML, ILE RPG, NetSuite (ERP, CRM, Advanced Projects, SuiteFlow, SuiteScript, SuiteTalk, Microsoft Exchange Integration), and IBS ASW Enterprise.
As the Chief Operating Officer, Tom oversees all customers and projects, simultaneously managing Protelo’s team of consultants. He offers valuable expertise that includes more than 25 years of supply chain management experience in senior-level consulting and management roles in software implementations and project management. Tom has led many successful large and complex projects while performing hands-on analysis and refinement of business requirements, best practices, configuration of distribution and manufacturing systems, facilitation, and execution of end-user training. Over the years, he’s helped many customers get the most out of their NetSuite and/or IBS investment.
Tom’s business process expertise includes: NetSuite ERP and IBS SCM (demand and supply planning, purchasing, and warehouse management); NetSuite manufacturing and IBS manufacturing/MRP (workload planning/scheduling, operations reporting, receiving, costing, and analysis); NetSuite CRM (sales order management, sales force automation, marketing automation, and email/calendar integration); and BI / analytics. He has vast industry experience including pharmaceuticals distribution, medical devices distribution, food distribution and manufacturing, ecommerce, and a wide array of industries with distribution and manufacturing requirements. As far as software experience goes, he has in-depth knowledge of various enterprise-class products including NetSuite, IBS ASW/Enterprise, Sugar CRM, and JBA.
Prior to Protelo, Tom worked for International Business Systems (IBS) and Nugget Distributors (now UniPro), and he held key IT, material, and program management positions within the IT department of the US Air Force. Tom holds an MS in Industrial Distribution / Technology from the University of Texas at Tyler.
Having worked in private, non-profit, and government sectors, Aimee holds a wide array of financial and management experience. With over 20 years under her belt, Aimee has spent the majority of her career in the software industry and has worked for companies ranging from startups to global corporations.
Aimee began her career as a full-charge bookkeeper determined to work her way up the corporate ladder. She carefully selected roles that exposed her to work addressing all facets of the accounting process which provided the opportunity to expand into human resources. She quickly found herself working closely with C-level executives which attributed to her professionalism and natural progression into executive management.
Before joining Protelo, Aimee worked for International Business Systems (IBS) serving as CFO of the Americas and Asia-Pacific regions. Aimee holds an MBA and Bachelor’s Degree in Accounting.
Paulo offers Protelo over 25 years of knowledge and experience in the IT industry. As manager of his team in Portugal, he believes strongly in leading by example. Enthusiastic and dedicated to technology applied to business processes, he aims to pass on his passion by working closely alongside his team.
Paulo started his career as a programmer in a start-up company. As he proved himself as driven and capable, he assumed new roles and more responsibility. Rising from analyst to consultant to manager, he ultimately became a partner in the company.
Prior to joining Protelo, Paulo worked for IBS in Portugal and other regions of Europe. He managed different teams of developers, consultants, and project managers in countries including Portugal, Spain, Italy, and Brazil. He was involved in both local and international projects in the areas of distribution, manufacturing, finance, and administration. His experience in software packages includes among others NetSuite, IBS ASW and Enterprise, and Salesforce.com.
Paulo speaks five languages and is fluent in three. He holds a BsC in Electronics from Lisbon University in Portugal and a MsC in Information Systems Management from the University of Liverpool in the UK.
Roger offers a career of more than 25 years in the IT industry. His expertise has been developed through his highly valued experience in project management, software implementations, integrations, customer training, and pilot workshops in both technical and business-application roles.
As Project Manager, Roger works faithfully with customers to improve their business processes, increase their efficiency, and keep them updated with 21st-century solutions. He’s proven instrumental in both the design and implementation of technical solutions required to meet clients’ unique needs.
His business-area experience includes distribution, inventory management, pricing models, cash management for payment cards, logistics, and shipping solutions. He’s recently worked on NetSuite and cloud-solution integration with major providers like CyberSource, Chase Payment Tech for payment cards, and Avalara AvaTax for sales tax. He is also extremely well versed in the complexities of data conversion having led many successful data-conversion projects.
Roger has wide experience in several technologies, programming languages, and platforms including: Java, iSeries RPG/CL ILE, DB2, SQL, JSP, Servlets, SOAP, EDI, Data Conversion, XML, JSon, Web Services, and Tomcat.
Prior to joining Protelo, Roger worked many years at International Business Systems (IBS) in the United States and Europe.
Claes comes to Protelo with over 25 years of experience working on software solutions for distribution and manufacturing companies in industries such as Beverage (Wine & Liquor) distribution, Pharmaceutical, Medical supplies, Plastics, Paper, Electronic components and Automotive.
Claes began his career with International Business Systems (now known as Iptor) where he worked for nearly 20 years. Claes was a software consultant and developer in Sweden for the first few years before transferring to the US office. In the US, he was a technical lead helping customers implement the ASW software. Claes handled functional and technical design, data conversion, functional and technical training, and naturally, development.
Prior to joining Protelo, Claes served as IT Director at PEI Genesis where he led a team of developers responsible for developing software solutions to solve the ever-growing business needs within ASW and NetStore. With application areas of expertise that include sales and purchase order processing, warehouse management, financials and EDI, Claes is yet another valuable resource Protelo can deliver to service its clients.
Karah relocated from New York City to join the Protelo team in California and lead marketing efforts, bringing with her more than seven years of experience in the industry. Always on the cusp of new marketing trends, Karah believes in taking a hands-on role in modern marketing to position Protelo as the trusted industry leader the company has grown to be.
Karah is a passionate, results-driven B2B marketing leader. She is self-described as one-part creative, one-part data driven, and one-part marketing geek. Karah takes pride in developing innovative multi-channel campaigns that drive revenue and reach new prospects.
After earning her Bachelor of Science degree in Journalism and Public Relations, Karah began her career working for partners of NetSuite and IBM. She moved on to a technology agency that served clients such as HBO, Food Network, and CBS. Most recently, Karah oversaw the marketing operations for a top-tier Magento partner in Manhattan.
Outside of Protelo, Karah enjoys hiking with her Basset Hound Bird and getting to know the beautiful Northern California area.
Ziad has close to three decades of experience in the distribution software industry. Through his experience in the life cycle of business software development and system implementations, Ziad has overcome the most complex business requirements to deliver solutions using optimally efficient and cost-effective methods. His roles over the years have included designing, reviewing designs, developing, leading development teams, and insuring high quality of delivered systems.
Ziad’s specific knowledge in warehouse management and radio frequency have made him globally sought after. Prior to joining Protelo, he worked many years for International Business Systems (IBS) both in the United States and Europe.
Whether it be legacy or cutting-edge technology, Ryszard has the rare ability to learn and understand any software. His 30+ years of hands-on experience in the IT industry designing, developing, and implementing software give him a unique perspective on programming. To Ryszard, programming is nothing but a combination of zeros and ones, so there’s no such thing as an impossible task.
More than 25 years of supply chain management experience in ERP distribution and manufacturing implementations gives Nersi a unique combination of business process and technical expertise. His experience with project management, end-user training, distribution, and best business practices has proven highly valuable for implementations of all sizes.
Nersi’s clients benefit greatly from his vast business process knowledge (sales, warehousing, radio frequency, manufacturing, procurement) and his expertise in industries of all kinds (electronics, automotive, industrial supplies, pharmaceuticals, medical devices, consumer packaged goods). His technical know-how has proven invaluable in reducing the cost of software changes and process improvements. His experience in software packages includes NetSuite, IBS ASW and Enterprise, JD Edwards, and Salesforce.com.
Before joining Protelo, Nersi worked for International Business Systems (IBS) where he served in many consulting and project management positions. Prior to IBS, he worked several years in the distribution and retail industries. Nersi holds a Bachelor’s Degree in Electronic Engineering.
With 10+ years of design experience, Rachel provides Protelo her skill and natural talent for all visual communication. For both internal and client projects, her services include graphic design, web design, marketing, illustration, typography, branding, photography, and social media.
Before joining Protelo, Rachel worked as a designer for a wide variety of businesses including Folsom Asset Management Inc., Summer Management LLC, Gia Allemand Foundation, Eres Rice Communications, Camerata California, Peloton Cellars, SunHills Community Church, Synergy Ministries and more. Her designs have also been used for published book covers, magazines, printed advertisements, band logos, and web branding.
Rachel’s technical proficiencies include Adobe Creative Suite, Photoshop, Illustrator, InDesign, Dreamweaver, Flash, NetSuite, Acrobat, Joomla, and WordPress. She also has experience with HTML (web and email marketing), CSS, and is fluent with Mac OSX and Windows. She obtained a Bachelor’s Degree with honors in Graphic Design from California State University Sacramento.
Approaching 25 years in the IT industry, Mike has vast experience in the design, development, and implementation of complex ERP software solutions. His experience in distribution, financials, and ecommerce crosses a variety of industries including pharmaceutical, automotive aftermarket, appliance, food, consumer goods, and industrial supply. Tenacious and dedicated, Mike is always willing to take on any challenge with a “never ever give up” attitude.
Mike holds a Bachelor of Science degree in Computer Science from Cal Poly San Luis Obispo.
Since starting his career with a large, multinational manufacturing company, Luis has accumulated almost 25 years of experience in the IT industry. He’s worked on numerous projects of high complexity and is very proficient in the design, development, and implementation of ERP solutions for numerous manufacturing and distribution industries including automotive, pharmaceutical, wood transformation, electronics, packaging, appliances, food, beverage, and consumer goods.
Prior to joining the team at Protelo, Luis worked for International Business Systems (IBS) both in Europe and the US. His areas of involvement there included consulting, product management, sales support, solutions architecture, and development. He fulfilled crucial roles as designer, team leader, and manager in projects resulting in the technological evolution and expansion of the IBS product family.
Luis has extensive experience in several technologies and platforms including iSeries, Windows, ILE RPG, IBS Integrator, Java, NetSuite (SuiteScript, SuiteFlow), and HTML. His goal for excellence makes him persistent and focused, never turning away from a challenge.
Carin offers Protelo and her clients over 25 years of distribution management and supply chain technology experience. Beginning her professional career working for a Fortune 100 food manufacturing and distribution company, she’s carried out important roles from the start including production manager, customer service manager, operations manager, and distribution center manager.
For the past 15 years, she’s been working as a software and business process consultant designing and configuring ERP solutions including ASW and IBS Enterprise. She’s led many successful ERP implementation projects with both hands-on and leadership roles for wholesale distributors and manufacturers. Specific industries include pharmaceutical, retail goods, automotive aftermarket, and paper products. She’s also been able to expand her software repertoire with several years of daily NetSuite use.
Carin always provides unique, valuable perspective with clients thanks to her combined experience in distribution/manufacturing management and software consulting.
Mikaela brings to Protelo 5+ years of business and NetSuite experience. After starting her career at Wells Fargo Bank, Mikaela later joined Protelo, working with sales, marketing, accounting and services.
As part of the Protelo team, Mikaela combines her business and NetSuite experience in areas like payroll, accounting, CRM, administration, SuiteBuilder, SuiteFlow and SuiteScript.
Outside of Protelo, Mikaela pursues her passion for drawing and enjoys spending time with her family in the beautiful mountains of Sheridan, WY.
Filipa has almost 10 years of experience in the distribution software industry. She’s held different roles in both analysis and development, and has also had significant involvement in functional and quality testing of software solutions with a focus on quality assurance and customer satisfaction.
Filipa is knowledgeable and experienced when it comes to software development control (Aldon), Windows, iSeries, ILE RPG, and ASW/IBS. She also has some knowledge of Java. She’s worked on multi-task and international teams on several national and international projects.
Prior to joining Protelo, Filipa worked for IBS in Portugal as a technical consultant working with ASW/IBS Enterprise. She spent her years there in the development of customized software solutions and ERP solutions, customer support, and error corrections.
Filipa holds a degree in Applied Mathematics from The Faculty of Science, Oporto University.
Pedro has over 12 years of experience as an analyst and developer. His expertise is in distribution having worked with customers in a wide variety of industries. His hands-on working experience in such a broad spectrum of industries (including pharmaceutical, automotive, bookstore, appliance, and food) give him unique insight and understanding into diverse customer needs.
Prior to joining Protelo, Pedro spent more than six years at International Business Systems (IBS) as a technical consultant of IBS Enterprise / ASW. He then continued to build his skills working another five years as an analyst for a Portuguese IT company. His experience here included deep involvement in several legal developments.
Pedro has a degree in Computer Science from Faculdade de Ciências de Lisboa.
From design and development to software implementation, Ana has been well prepared for her position with Protelo through her 15 years of hands-on experience in the IT industry.
She started her career in Portugal with International Business Systems (IBS). Working there for several years with ASW and Enterprise, she took part in many projects in various distribution industries (books, automotive, supermarket, appliances, and others).
Ana later worked for a Portuguese IT company where she was named technical lead of its most important client, a major book company in Portugal using ASW. She worked on projects in the back office and warehouse management areas of that corporation.
Ana has experience with EDI, document processing (JetForm), and software development control (Aldon). She’s vastly knowledgeable regarding technologies and platforms including Windows, iSeries, ILE RPG, Java, DB2, CoolPlex, SQL Server, and MySQL. She has a degree in Computer Science Engineering from Instituto Superior Técnico of Lisbon.
Richard has over 30 years of experience in accounting and accounting systems. Most recently, Richard has focused on complex ERP software implementations of IBS Enterprise, NetSuite and the development of interfaces into ASW and IBS Enterprise. From financial accounting to designing interfaces, Richard combines technical knowledge with financial acumen to provide complete solutions.
Prior to Protelo, Richard worked for IBS as a financial systems consultant and later as a senior business consultant, working extensively with ASW and IBS Enterprise. Before this, he worked for five years at Union Bank implementing multi-currency software systems in multiple countries, and at Montgomery Securities supporting the fast-paced processing of trades and settlements.
The other 12 years of his career, Richard was in England providing business solutions for European banks. He shifted from development in RPG to business analysis and focused on the rich and challenging world of finance.
Richard holds a bachelor’s degree in Chemistry from Nottingham University, England.
Jon suits up with over 25 years of distribution management and supply chain technology experience. He began his career working for a wholesale distributor and was part of the team that led the very first implementation of IBS Enterprise (ASW) in the US. He later went on to work for IBS and, as a result, brings a wealth of knowledge of each release of the software with him to Protelo.
For the past 10 years, Jon has been working as a software and business process consultant designing and configuring ERP solutions. Additionally, he’s led many successful ERP implementation projects with both hands-on and leadership roles for wholesale distributors and manufacturers. Specific industries include pharmaceutical, retail goods, automotive aftermarket, and paper products.
His vast experience in distribution/manufacturing management and software consulting combine to give him unique, valuable perspective with clients.
Travis comes with 20 years of experience in implementing enterprise software and integrating business applications. His expertise encompasses extensive technical know-how, leadership ability, business integration design, project and people management. Travis also has significant hands-on experience in leading and participating in enterprise software implementations across multiple industries such as steel, technology infrastructure, electronics manufacturing, software development and professional services.
Travis has helped numerous businesses become more efficient and competitive by leveraging the unique capabilities of ERP and CRM. He provides in-depth understanding of NetSuite, cloud computing and SaaS, ultimately bridging business processes with the technical complexities of enterprise software.
Travis has successfully led and managed complex software projects for companies from start-up level to Fortune 500. His background in designing, configuring ERP and integrating solutions gives him a valuable perspective that communicates well with clients.
Brianne comes with 7 + years of manufacturing experience and business system process improvement and development. She has held the titles of operations manager, administrative officer and business systems analyst in her professional years. Prior to joining Protelo, Brianne worked for a manufacturing and distribution company proving NetSuite support, applying and growing in knowledge, skill and experience simultaneously.
Brianne grew up working for her family business so her curiosity in business and how to run a business successfully developed very early on at a young age. From there, Brianne’s interest expanded her involvement with a variety of small business start-ups from travel agencies and non-profit agencies, to restaurants and international import and export of goods.
Her curiosity in understanding business led her to pursue an undergraduate degree in Business Management and Finance, and later a Master Degree in Information Systems.
When not at work, Brianne enjoys getting lost in movies, fishing and cooking.
Having spent the majority of his career building and managing development and technical support teams for a variety of small and mid-sized businesses in the hospitality and retail/eCommerce space, Tom has accumulated over 20 years of experience in information technology and management. With full participation in three separate company acquisitions, he has acquired a wealth of systems integration knowledge, both practical and theoretical. His experience has taught him through perseverance and persistence that every challenge does indeed have a solution.
Tom began his career in information technology as a database designer and developer, and quickly took on additional roles in network and desktop support at a large call center in Las Vegas, NV. After a short stint with a managed services organization, Tom spent over 11 years in the hospitality industry developing software on multiple platforms, designing and maintaining websites, and managing complex infrastructures. During this period, he was integral in the implementation of systems enhancements and policies to satisfy the introduction of PCI DSS compliance. In addition to payment cards, Tom has several years of experience in adherence to government standards related to systems and security required by entities such as the Federal Bureau of Reclamation and the Nevada State Gaming Control Board.
Tim brings over 20 years of software engineering experience to Protelo in industries ranging from dairy manufacturing, to escrow and title, and education. His roles over the years have included all aspects of the software development lifecycle including design, coding, quality assurance and support of new software, maintenance of existing software, and integration between system platforms.
Prior to joining Protelo, Tim was a Software Engineer and then Technical Lead for an education organization. There he led a team in which they developed software for creating customized content for student assessments. Tim also worked for a dairy goods manufacturer where he was responsible for developing and maintaining in-house iSeries and Windows applications, developing and maintaining EDI modifications, and developing the data migration from their legacy system to IBS ASW.
Jim Wilkes joins Protelo as Senior Account Executive, and brings over 16 years of experience working with Iptor clients. Jim’s extensive background includes working in the manufacturing and distribution industries for 30+ years performing cost recover and cost-to-serve modeling and working with IBM on the AS/400 iSeries. Jim has helped numerous clients enhance their cost profitability through technology and provides a strong return-on-investment with the solutions he offers.
As a Senior Account Executive, Jim strives to always provide the best possible information to his clients to ensure their success and to put the customer first. Jim’s client-first attitude and breadth of industry and technical knowledge will help him provide expert solutioning to Protelo’s Iptor clientele.
Outside of work Jim has a passion for helping and counseling amputees in rehabilitation centers with The Amputee Coalition. He loves riding his motorcycle, kayaking, biking and being outdoors.
Jay Kiefer comes to Protelo with years of Oracle ERP implementation and service experience from a variety of business sectors and industries. NetSuite ERP has been his sole focus for the last several years and Jay is a certified NetSuite Administrator. His NetSuite core competencies and expertise include: discrete manufacturing, inventory management, supply/demand planning and distribution resource planning.
Jay’s passion is improving business processes and maximizing the user experience and efficiency. He believes the success of any initiative is ‘user adoption’ through communication, training, and testing. His approach is collaborative based on the motto: “say what you are going to do, do what you say, and follow-up when you are done.” Jay possesses a Master of Science degree in Information Systems as well as a Project Management Professional (PMP) certification.
Outside of work, Jay enjoys travel, history, genealogy, and golf. He has also participated in the World Toboggan Championship in Camden Maine for the past three years.
Matt comes with 13+ years of accounting, finance, and NetSuite consulting experience and has held Controller and Director of Finance positions in the media, technology, professional services and private equity industries. Matt also ran his own NetSuite consulting business prior to joining Protelo.
Matt has facilitated numerous implementations of NetSuite in small and mid-size businesses, helping to improve efficiencies and decrease expenses. Having Bachelor’s degrees in both Accounting and Finance, Matt understand the importance of an ERP system in financial reporting. His specialty is being able to structure and customize NetSuite and business processes to ensure data integrity and trustworthy financial reporting. His areas of expertise include accounting, financial reporting, budgeting, payroll, and data migration.
Matt is an avid sports fan, and outside of work he participates in basketball and volleyball leagues. His favorite team is the Green Bay Packers – try not to hold that against him!
Eddie maintains a driving propensity toward learning coupled with a unique capacity for rapid understanding of new concepts. Thriving on challenges and a "whatever it takes" mindset enables him to deliver the highest level of expertise and professionalism to Protelo’s clients.
As a University of Pennsylvania alumnus, Eddie holds a Bachelor of Science in Engineering degree in Computer Science with a Data Science minor. Moreover, his affinity for economics prompted him to seek extensive financial insight and marketing tactics from the Wharton School of Business.
When not consumed by 1’s and 0's, Eddie enjoys water skiing and snow skiing. He has a passion for aerial robotics and flying his handcrafted quadcopter. You can frequently find him attending a Philadelphia Philharmonic performance or exploring the MOMA in New York City.
Ben has gained invaluable experience working in web development for various local businesses in his hometown of New York.
In his free time, Ben loves to cook, bake, and play music.
Patrick comes to Protelo with 6+ years of NetSuite experience in professional services, manufacturing, and wholesale distribution industries . Patrick has deployed and maintained many business IT systems, with NetSuite being his primary focus. Patrick has been a NetSuite end-user administrator in start-up environments and facilitated the growth and maturity of NetSuite along with a quickly expanding company. He has previously held titles of Systems Administrator, Applications Development Manager, and System Architect.
Patrick enjoys working with users and customers to develop unique and effective solutions to everyday business problems using NetSuite. He believes an educated NetSuite user is a powerful one and enjoys helping customers to be effective with their NetSuite instance. Patrick holds four NetSuite certifications and is a constant student of the product. He also possesses Project Management Professional (PMP) and Certified Scrum Master (CSM) certifications and enjoys leading and working within large projects.
Outside of work, Patrick enjoys spending time with his wife and son, hiking in the Rocky Mountains, and working on personal development projects. Currently, Patrick is studying TypeScript, Vue.js, and different static site generators to keep current on modern scripting languages and libraries.