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NetSuite Advanced Customer Support Alternative

Not every business is a fit for NetSuite’s Advanced Customer Support (ACS). Protelo provides a proven ACS alternative: direct access to senior NetSuite consultants, flexible time-and-materials billing, and hands-on expertise with no long-term contracts.

 

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What is NetSuite Advanced Customer Support (ACS)?

NetSuite ACS is Oracle’s packaged support program that offers tiered plans for optimization and administration. While ACS works for some companies, it often locks customers into rigid contracts, limited flexibility, and higher costs.

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ACS vs. Protelo: Which Support Model Fits?

 

NetSuite ACS

Protelo (ACS Alternative)

Engagement

Annual plan, fixed tiers

On-demand, time-and-materials

Access

Ticketing, pooled resources

Direct access to senior consultants

Flexibility

Scope tied to tier

Use hours where needed (admin, projects, optimization)

Contracts

Multi-month/annual

No long-term contract

Outcomes

Plan-driven

Outcome-driven, faster issue resolution

 

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Flexible NetSuite Support Services

Our consultants can help with:

  • NetSuite admin on-demand

  • NetSuite Health Checks and performance optimization

  • Creating saved searches, custom reports, and dashboards

  • Configuring workflows and automating business processes

  • Integration projects with third-party applications

  • NetSuite customization and add-on support

Projects Supported by Protelo’s NetSuite Experts

We assist with both day-to-day ERP support services and strategic projects, including:

ERP upgrades and new module rollouts

Business process optimization and reporting

NetSuite implementation rescue and project recovery

Ongoing performance tuning and optimization

Benefits of Working with a Certified NetSuite Partner

Certified ERP Experts

Our team is a certified Oracle NetSuite partner, with consultants averaging over 15 years in ERP.

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Evidence Over Hype

Recognized with industry awards and one of the few partners worldwide with top NetSuite certifications.

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Service-first Mindset

We are not bound by sales quotas—our role is to deliver results for our customers and build long-term trust.

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Why Protelo is the Right Third-Party NetSuite Support Partner

Choosing Protelo means choosing a team that:
  • Provides ERP support services tailored to your requirements
  • Operates as an extension of your in-house staff
  • Delivers fast issue resolution without layers of bureaucracy
  • Offers time-and-materials billing—pay only for the hours you use

What Our Clients Have to Say

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The customer service is outstanding. We can always easily get ahold of somebody, and they are always able to solve whatever we need.

The Exetor Group

Finance Manager
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No matter how challenging of a solution we need, Protelo's answer is never no. They are very patient, easy-going, and kind. When we work with Protelo, it doesn't feel like a business transaction; it feels like working with friends and family. I would give 100/10 if I could

De Boulle Diamond And Jewelry

Operations and Sales
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Protelo's consultants are all very knowledgeable, efficient, and always get the job done.

C&A Marketing Inc

AS and 400 Team Lead
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Protelo's services are spot-on, and they are great at following up. 

Food Physics

CEO

Frequently Asked Questions

Do you replace ACS or work alongside it?

We can do either. Many clients switch completely to our on-demand model; others keep ACS for core services and use Protelo for admin and optimization.

How quickly can we start?

Most customers can get started within days after a short discovery call and environment review.

Is this a fixed monthly retainer?

No. We offer time-and-materials with simple hourly billing. Prepaid blocks are available if you prefer.

Do you help with integrations and customizations?

Yes. Our senior consultants handle integrations, scripting, saved searches, workflows, and reporting.

Contact Protelo for NetSuite Support

If you’re looking for a reliable ACS alternative, Protelo provides direct access to experienced NetSuite consultants, responsive support, and a flexible engagement model.

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