RingCentral for NetSuite

Integrate RingCentral With NetSuite

Connect your communications directly to NetSuite!

Tired of important customer information living in disconnected systems?

RingCentral for NetSuite brings your customer communications directly into your NetSuite environment, giving your team a more connected way to manage calls, track interactions, and stay informed throughout the customer relationship.

With Protelo’s pre-built RingCentral for NetSuite integration, your team can manage calls, log communication activity, and access customer interactions without leaving NetSuite. Inbound and outbound calls can be logged, searched, and connected to the appropriate NetSuite records—helping reduce manual data entry and giving your team the information they need when they need it. Learn how connecting RingCentral with NetSuite can transform the way your team communicates with customers.

Inbound & Outbound Screen Pops

Screen pops within NetSuite identify the caller and pull up their contact record and relevant information before the call is answered.

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Call Logging &Call Reporting

Track start and end time of calls, number of calls and who is calling. Keep track of your customer-facing team.

One-touch Dialing

No more wasted time dialing numbers—enable your sales force or customer-facing team to begin and track a call with one click.

RingCentral for NetSuite Features & Benefits

Compatible With: NetSuite, NetSuite OneWorld, NetSuite CRM +
Supported Languages: English
Supported Countries: United States

Simplify Communication Management Inside NetSuite

Connect RingCentral with NetSuite to give your team a more connected way to manage customer calls, communication history, and follow-up—all within the NetSuite environment they already use.

Click-to-Dial Directly From NetSuite:

Place calls with one click from NetSuite contact records using your VoIP phone or cell phone. Quickly call a specific number or choose from multiple numbers associated with a contact.

Automatically Connect Calls to Customer Records:

When an inbound call comes in, automatically surface the corresponding NetSuite customer record so your team can quickly see who is calling and access relevant information.

Capture Communication History:

Log inbound and outbound calls directly in NetSuite and add notes that can be accessed by your team. Keep important customer conversations connected to the appropriate records for better visibility and continuity.

Find Customer Information While You're on a Call:

Access NetSuite Global Search directly from the phone call record to look up contacts and customer information without leaving your workflow.

Keep Customer Follow-Up on Track:

Add calls to NetSuite homepage reminders so important conversations and follow-up activities don't get overlooked.

Reduce Switching Between Applications:

Bring RingCentral calling capabilities into NetSuite so your team can spend less time moving between systems and more time communicating with customers.

Give Teams Better Customer Visibility

By connecting calls, notes, customer records, and follow-up activities in NetSuite, sales, service, and support teams have greater context around customer interactions and can respond more effectively.

The RingCentral for NetSuite Pro Difference

RingCentral for NetSuite Pro builds on the Standard experience by delivering complete communication visibility—even when your team is working remotely or on the go.

Pop-ups notify you while you work, logs sync automatically in the background, and you can access a complete list of RingCentral and NetSuite contacts—all helping you streamline workflows, save time, and gain better analytics for smarter decisions. Plus, it’s highly configurable, giving you lots of options to tailor it to your team’s needs without any scripting or custom development.

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