Integrate RingCentral With NetSuite ERP

Connect your communications directly to NetSuite!

Tired of important customer information living in disconnected systems?

With Protelo’s RingCentral for NetSuite integration, your team can manage calls, log activity, and track customer interactions—right inside NetSuite. Choose between Standard or Pro, depending on how your team works.

With our pre-built integration, inbound and outbound calls are logged, searchable, and tied directly to NetSuite records—so your team spends less time on admin work and more time with customers.

 

Ringcentral for netsuite inbound and outbound screen pops

Inbound & Outbound Screen Pops 

Screen pops within NetSuite identify the caller and pull up their contact record and relevant information before the call is answered.

ringcentral for netsuite integration call logging

Call Logging &
Call Reporting
___

Track start and end time of calls, number of calls and who is calling. Keep track of your customer-facing team.

one touch dialing - ringcentral for netsuite integration

One-touch
Dialing
___

No more wasted time dialing numbers—enable your sales force or customer-facing team to begin and track a call with one click.

Work Smarter Inside NetSuite

  • Connect RingCentral to your NetSuite ERP system and manage calls within NetSuite
  • Click-to-dial / one-touch calling direct from the contact record to your VoIP phone or cell phone
  • Access NetSuite global search directly from the phone call record—lookup multiple contacts without
    ever leaving the record
  • Call from a specific number or multiple numbers directly from the NetSuite contact record
  • Automatically trigger a pop up of the NetSuite customer record from inbound calls
  • Easily log phone call notes for team access or future reference
  • Add calls to homepage reminders for follow up
  • Pay annually per number of users

 

ringcentral and netsuite integration suiteapp

RingCentral for NetSuite: Standard vs Pro
Which option is best for you?

Standard:

Best for teams working primarily inside NetSuite

  • Records calls answered from your desk using NetSuite application
  • Requires NetSuite and RingCentral licenses
  • Must stay logged in and work within the NetSuite interface
  • Supports Windows & Mac


Pro:

Best for teams that need full visibility and flexibility

  • Records all calls including mobile and missed calls
  • NetSuite license optional (RingCentral license required)
  • All-in-one interface with no reliance on the RingCentral App
  • Modern, easy-to-use experience
  • Includes SMS tracking and visibility
  • Supports across Windows, Mac, Linux, and Chromebook

 

The RingCentral for NetSuite Pro Difference

RingCentral for NetSuite Pro builds on the Standard experience by delivering complete communication visibility—even when your team is working remotely or on the go.

Pop-ups notify you while you work, logs sync automatically in the background, and you can access a complete list of RingCentral and NetSuite contacts—all helping you streamline workflows, save time, and gain better analytics for smarter decisions. Plus, it’s highly configurable, giving you lots of options to tailor it to your team’s needs without any scripting or custom development.

RingCentral for NetSuite Pro is available starting at $7.50 per user, per month.

 

Find the Right Solution for Your Business

From RingCentral for NetSuite Standard to Pro, Protelo helps you select the right solution for your budget, team, and workflows. Contact our NetSuite experts to learn more.

Request More Information

 

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