Integrate RingCentral With NetSuite ERP

Tired of important customer information living in disconnected systems?

Protelo’s RingCentral and NetSuite integration empowers customer-facing teams to work faster, smarter, and with full visibility into every interaction. Whether you choose RingCentral for NetSuite Standard or RingCentral for NetSuite Pro, your team can track calls, improve response times, and capture meaningful KPIs across the business.

With our pre-built integration, inbound and outbound calls are logged, searchable, and tied directly to NetSuite records—so your team spends less time on admin work and more time with customers.

Inbound & Outbound Screen Pops Within NetSuite

Screen pops within NetSuite identify the caller and pull up their contact record and relevant information before the call is answered.

Call Logging &
Call Reporting
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Track start and end time of calls, number of calls and who is calling. Keep track of your customer-facing team.

One-touch
Dialing
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No more wasted time dialing numbers—enable your sales force or customer-facing team to begin and track a call with one click.

Connect RingCentral to your NetSuite ERP system and manage calls within NetSuite
Click-to-dial / one-touch calling direct from the contact record to your VoIP phone or cell phone
Access NetSuite global search directly from the phone call record—lookup multiple contacts without
ever leaving the record
Call from a specific number or multiple numbers directly from the NetSuite contact record
Automatically trigger a pop up of the NetSuite customer record from inbound calls
Easily log phone call notes for team access or future reference
Add calls to homepage reminders for follow up

RingCentral for NetSuite: Standard vs. Pro
Which option is best for you?

RingCentral for NetSuite Standard	RingCentral for NetSuite Pro
Records calls answered from your desk using the NetSuite application	Records all calls, including mobile and missed calls
NetSuite and RingCentral licenses required	NetSuite license optional (RingCentral license required)
Must stay logged in and work within the NetSuite interface	All-in-one interface with no reliance on the RingCentral app. Simple, fast, modern interface. Easy to gt up and running
Supports Windows and Mac	Supports Windows, Mac, Linux, and Chromebook
-	SMS support